Terms of service

Terms & Conditions

Welcome to Oudh Al Shab. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

Oudh Al Shab is a luxury lifestyle house offering fragrances, modest clothing, and jewellery through our online store and exclusive retail outlets across the UAE, UK, Oman, and India. These terms apply to all visitors, customers, and users of our website.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Products & Descriptions

We make every effort to display our products as accurately as possible. However, slight variations in colour, packaging, or appearance may occur due to photography, screen settings, or production batches.

All products are subject to availability and may be discontinued or modified at our discretion.

3. Pricing & Payments

All prices displayed on the website are listed in the applicable currency and include taxes where required, unless stated otherwise.

Payments are processed securely through authorised payment gateways. By placing an order, you confirm that the payment details provided are valid and that you are authorised to use them.

We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or other reasonable grounds.

4. Shipping & Delivery

Delivery timelines may vary depending on location, customs clearance, and courier services. While we strive to meet estimated delivery times, delays beyond our control may occur.

Oudh Al Shab is not responsible for delays caused by customs authorities, incorrect address details, or force majeure events.

5. Returns & Exchanges

Due to the nature of perfumes, cosmetics, jewellery, and intimate fashion items, returns or exchanges are not accepted once the product has been opened or used, unless the item is damaged or incorrect upon delivery.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with an unboxing video and clear photographs for assistance.

6. Intellectual Property

All content on this website, including text, images, logos, designs, and product names, is the intellectual property of Oudh Al Shab and may not be copied, reproduced, or used without written permission.

7. User Conduct

You agree not to use the website for any unlawful purpose or in a way that may damage, disable, or impair the site or interfere with other users’ experience.

Any misuse of the website may result in restricted access or legal action where applicable.

8. Limitation of Liability

Oudh Al Shab shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the maximum extent permitted by UAE law.

Use of our products is at your own discretion and responsibility.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.